Customer Service Advisor

We are seeking a high-performing Service Advisor to join their dynamic and successful Aftersales team in Guernsey.

The Service Advisor role comes with a competitive salary with an excellent benefits package.

Company Benefits Scheme

• Company Pension
• Performance Bonus
• Loan Car
• Relocation package (if moving from England)

 
Key Service Advisor Roles and Responsibilities:

• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on the in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

 
Minimum Service Advisor Requirements:

• Experience in a similar role, as a Service Admin / Service Advisor or similar
• An ability to sell additional products and services to customer
• Experience in using commercial databases
• Excellent communication skills and the ability to deliver outstanding customer service
• The ability to manage multiple tasks

For more information on this Service Advisor role, please get in touch with us on recruitment@jacksons.je

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