Parts Advisor

Salary: Dependent on experience

Reporting To Aftersales Manager

About the Role

The Parts Advisor plays a vital role in ensuring the smooth operation of the Parts Department, supporting both internal colleagues and external customers. This position focuses on delivering accurate, efficient, and courteous service, maintaining stock integrity, and fostering strong relationships with suppliers and colleagues. The Parts Advisor is responsible for the day-to-day handling, dispatch, and management of parts, contributing to the overall success of the dealership.

Key Responsibilities

• Accurately process and fulfil all customer orders, ensuring prompt and courteous service.
• Maintain full awareness of trading terms for retail, warranty, and trade customers.
• Check parts against delivery notes and ensure correct binning and documentation.
• Ensure every part in the department is properly located and never left in temporary storage.
• Maintain up-to-date, clean, and priced displays in the parts areas and showroom to generate customer interest.
• Conduct full and perpetual stock checks and assist with additional stock audits as required.
• Handle old units appropriately, ensuring they are cleaned, drained of oil, and returned to manufacturers as per procedure.
• Maintain the surcharge ledger accurately and in line with company policies.
• Attend training courses as required to stay fully conversant with all departmental procedures.
• Adhere to company rules for handling cash, cheques, and accounts.
• Report any stock damage or losses immediately to the Parts Manager.
• Keep the Electronic Parts Catalogue (EPC) up to date, ensuring all information is current.
• Pack and load parts correctly and be familiar with all dispatch procedures.
• Build and maintain strong working relationships with suppliers and colleagues across departments.
• Support a positive working environment and contribute to the overall efficiency of the Parts Department.

Person Specification and Experience Required

• Strong attention to detail with a high level of accuracy in all tasks.
• Good organisational and time management skills.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of parts operations, stock management, and trading procedures.
• Computer literate, with experience using inventory or cataloguing systems (e.g., EPC).
• Professional, reliable, and committed to maintaining high standards in the workplace.