Parts Manager

Salary: Dependent on experience

The Parts Manager is responsible for leading and managing the Parts Department, ensuring the achievement of sales, financial, and operational targets. This role involves planning, monitoring, and controlling all aspects of parts operations, from stock management and customer service to team development and department profitability. The Parts Manager plays a key role in fostering a motivated, knowledgeable team and maintaining strong relationships with internal and external stakeholders.

Key Responsibilities:

• Develop and agree Parts Department plans and budgets to achieve financial, market, and productivity targets.
• Create and manage the organisation structure, staffing, and training programmes for the department.
• Monitor and control all departmental resources, including stock, finances, and personnel, and implement corrective actions when necessary.
• Oversee stock ordering, stock checks (perpetual and annual), invoicing, and statistical reporting.
• Maintain Parts Reception and showroom display areas to high standards.
• Resolve customer parts enquiries and complaints efficiently and professionally.
• Ensure genuine Parts and Accessories are purchased and sold according to company standards.
• Implement sales, merchandising, advertising, and promotional plans to support departmental objectives. Maintain first-time parts availability of at least 90% and minimize obsolete stock to 5% or less of stock value.
• Foster strong relationships with colleagues, suppliers, and other dealership departments.

Experience Required:

• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent organisational, planning, and analytical abilities.
• Knowledge of parts operations, stock management, and automotive sales.
• Strong customer service and communication skills, both written and verbal.
• Proactive, results-oriented, and able to work under pressure.
• Familiarity with relevant legislation, employment policies, and health and safety procedures.

Benefits:

• Competitive Salary
• 22 Days Annual Leave plus Public Holidays (increasing with service)
• Pension Scheme
• Refer a Friend Scheme
• Employee Assistance Programme, offering unlimited access to 24/7/365 to support for mental health, and advice including financial, relationship and legal advice.
• Discount scheme offering multiple online discounts at various stores, restaurants and gyms.