Sixt - Rental Sales Agent

Salary: Dependent on experience

YOUR ROLE: As a Rental Sales Agent at SIXT you are the face of our business having the most interaction with our valued customers. You need to give more than just great customer service you need to provide an unforgettable experience for our clients. You need to focus first and foremost on this experience but also offer the wide range of products to our customers in an effort to enhance their journey. If you are able to identify what products would be of interest to our customers and then sell these in a SIXT way, whilst providing an incredible experience then you will have a fantastic career with us.

REPORTS TO: Branch Manager

YOUR RESPONSIBILITES:

• Key Tasks

• Completing transactions for vehicle rental on the front office desks seamlessly.

• Managing customer queries and concerns regarding vehicle rental.

• Selling SIXT’s full product range, offering exciting opportunities for incremental sales tailored to the customer’s needs.

• Selling upgrades where available to ensure that our customers get the chance to experience our premium fleet of vehicles.

• Maximising 'walk up' business and trying wherever possible to match a customer to an available car.

• Monitoring reservation and vehicle rental returns to ensure that there is always the correct fleet available for the bookings.

• Reconciling and accounting for money paid and received.

• Opening and closing the branches to ensure that our customers can rent at our advertised time. This sometimes requires employees to stay on after the opening times of the branch to serve a late running customer.

• Being flexible and taking on other tasks in the branches, such as car cleaning, driving, damage checking and refuelling duties as and when the business requires.

• Working in other nearby locations, where reasonable, to support the wider business

• STANDARD ON ALL ROLES

• Any other duties as requested by your line manager

• Duties and responsibilities may alter and evolve course of employment

YOUR STAKEHOLDERS

• Customers
• Support staff/Fleet Service Agents
• Other Rental Sales Agents
• Branch Manager
• Suppliers

WHY CHOOSE SIXT? An attractive, basic salary and performance-based bonus | Competitive days annual leave, plus UK public holidays | Attractive pension scheme | Paid training sessions and further development opportunities within the business | Friends and family car rental rates.

COMPANY DESCRIPTION We are one of the world’s leading mobility service providers with sales of close to EUR 2.28 billion and around 6,400 employees worldwide. Our mobility platform ONE unites our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi and chauffeur services), SIXT+ (car subscription) and gives our customers access to a fleet of 242,000 vehicles, the services of 2,500 partners and 5 million drivers worldwide. Together with our franchise partners, we operate in more than 110 countries with around 2,180 rental stations. At SIXT, first-class customer experience and outstanding customer service come first. We rely on real entrepreneurship and long-term stability and align our company strategy with foresight. You want to revolutionise the world of mobility and take off with us? Apply now!

THE BIG SIXT

• We value customer excitement above all else - Make it easy and premium. If you fail, make it right!
• We are one team – Team Orange - Make our business and teams successful first – and you will follow automatically!
• We are on the offensive and we love to win - Set your priorities right, act and drive results home!
• We protect our brand every day and love what we do - Feel excited about working here, in good and challenging times. If you don't – change it or leave it!
• We are curious, always try to learn and welcome change - Let passion make you discover new things. Embrace it boldly to make us better and better!
• We love to show results – rules will not hold us back - Do what it takes to make our business deliver at best. Challenge rules that limit you, responsibly!

THE SIXT LEADERSHIP PRINCIPLES

• Hire and develop top talent for the future to build great teams - Build diverse and performing teams, lead and support them to deliver great results!
• Get the details right – they matter - Strive for perfection where it counts and appreciate beauty in simplicity!
• Give freedom to ensure responsibility - Prioritise ruthlessly and set goals but let your team find their way and hold them accountable!
• Welcome feedback and act on it - Frequently give actionable feedback and embrace it when you receive it!
• No blaming, no complaining, no excuses - Mistakes happen, learn from them. Fail forward!
• Remember always: We are a people business – Earn your people’s trust - Listen, appreciate small things, celebrate success and reward outstanding achievements!